At FrameBe.strore, we strive to provide our customers with a seamless shopping experience. However, we understand that circumstances may arise where you need to cancel your order or seek a refund. Please read our cancellation and refund policy carefully to understand your options.
Order Cancellation:
- You can cancel your order within 24 hours of placing it by contacting our customer support team at mailtoframebe@gmail.com or by calling +91 7907914649
- Once an order has been processed and shipped, it cannot be cancelled. In such cases, you may refer to our returns policy for further assistance.
Refund Policy:
- We offer refunds on eligible items within 30 days of the purchase date.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Refunds will be processed within +91 7907914649 business days of receiving the returned item.
- Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a mistake on our part or a defective product.
How to Request a Refund:
- Contact our customer support team at +91 7907914649 to initiate the refund process.
- Provide your order number and a brief explanation of the reason for the return.
- Once your return request is approved, you will receive instructions on how to return the item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- We may request photographic evidence of the damage or defect for our records.
- Depending on the circumstances, we will offer a replacement, exchange, or refund for the damaged or defective item.
Non-Refundable Items:
- Certain items, such as personalized or custom-made products, gift cards, and downloadable software, are non-refundable.
- Clearance or sale items may also be non-refundable unless they are defective or damaged upon receipt.
Policy Changes:
- We reserve the right to modify or update our cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order on FrameBe.strore, you acknowledge that you have read, understood, and agree to our cancellation and refund policy.
If you have any questions or concerns regarding our policy, please don’t hesitate to contact us.